Our policy lasts 14 days. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

You are entitled to ask us to obtain:

1. information about whether your data is being processed, and other information, in particular about a breach of data protection of your data;
2. access to your data;
3. rectification of your data;
4. being forgotten (removing data from the website);
5. limitations on the processing of your data;
6. transfer your data;
7. opposition to the processing of your data;
8. failure to make a decision based solely on automated processing (including profiling)

Administrator of personal data

Acephala is the personal data administrator. Data processing is understood as activities and operations performed on Users' data, including storage or analysis of website traffic. Customers' personal data will not be sold to third parties, in particular they will not be transferred to other entities in order to send marketing materials to third parties.

The goals of processing

Acephala processes Users' personal data in order to correctly execute contracts concluded within the on-line store, which means that the data is needed in particular to:
- register account at
- completion of the sales contract

In addition, if you have agreed to receive information about new products and promotions, Acephala processes your data for marketing purposes.

We use Google Analytics and if you consent, we process your data for analytical purposes.

Who do we share your personal information with?

We provide your personal data to postal operators and couriers in the field of delivery of parcels, banks and entities providing payment services, legal and accounting services for the administration purposes and other entities entrusted with the processing of personal data pursuant to art. 29 of the General Data Protection Regulation.


Clients can subscribe to our newsletter (it is supported by tools created by the MailChimp team -, which meet the requirements for administering personal data - "GDPR".) by providing e-mail address, name, surname and consenting to processing personal data for marketing purposes and sending commercial information. With the help of the newsletter, we inform you about what's going on at Acephala including our latest  offers. You can unsubscribe at any time by clicking on the link contained in the received newsletter or by sending an email to: [email protected]

Customer account

When creating a customer account, please provide the following details of the customer: first name, last name, e-mail address. We also ask for your consent to the processing of personal data in order to set up an account, process and fulfill orders.


The website uses "cookies" Cookies are small files that allow the device used to browse the Internet (eg. computer, smartphone, etc.) remembering specific information about the device used, advertising and statistics and to adapt our services to your individual needs. You can change the settings for cookies in your web browser. If these settings remain unchanged, cookies will be saved in the device's memory.The change of cookie settings may limit the functionality of the website.

Information on data protection in Google Analytics

Our sites use Google Inc. network service analysis mechanisms ("Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA"): Google Analytics, Google Double Click and Google Tag Manger. Google Analytics, Google Double Click and Google Tag Manger use cookies that allow you to analyze how you use websites. Information collected by cookies is transferred to Google servers located in the USA and archived.

If the IP anonymization function is enabled when using our website, the User's IP address is shortened by Google. This applies to the Member States of the European Union and other countries mentioned in the Agreement on the European Economic Area. Only in exceptional cases the full IP address is sent to a Google server in the USA and shortened there. In this way, the IP anonymization function will be active on our website. At the request of the website operator, Google uses the collected information to analyze the use of the website, prepare reports on the use of the website and other services related to the use of the Internet. The IP address provided by the User's browser as part of the Google Analytics program is not stored together with other Google data.

The term of data storage

Your data will be stored for as long as it is necessary for us to be able to perform our services or as long as the law requires it. Then your personal data will be deleted. We can not delete user data when there is a requirement to store data (tax or accounting regulations) or when there are other legal grounds to store data, such as an ongoing contractual relationship.

The right to information and withdrawal of consent to data processing

You can write to us in writing or by e-mail for free information regarding personal data collected and processed by Acephala. You can also withdraw your prior consent to the processing of personal data and request the removal of your personal data. We will then undertake the actions necessary to immediately and free-of-charge processing of your personal data and to remove them from our databases, if possible. In this case, please contact us at: [email protected] or by post to the following address: Acephala Concept Store, al. 3 Maja 14, 00-381 Warsaw

In addition, we inform you that you have the right to file a complaint to the President of the Personal Data Protection Office.